Contact Us

Our team can be reached for questions about accounts, payments, promos, identity verification and how the platform works. To get a precise answer, include the email address linked to your profile and describe the problem clearly. Do not send passwords, security codes or complete bank card data.

Customer support

For requests about registration, access, promos, games, top-ups, cash-outs or the verification process, write to [email protected]. To help us sort your request faster, include a few key details in your message.

• The type of request you are making
• The date of the operation involved
• The details needed to identify the account

Avoid attaching personal documents unless they are requested through an official procedure.

Payments and verification

Questions about pending transactions, financial limits or rejected documents should include a description of the operation and the payment method used. The team may ask for further details to confirm the account holder. Review times depend on the complexity of the case and how complete the information provided is.

Data protection

Requests to access, correct, restrict or delete personal data can be sent to the customer service address. For security reasons, we may need to confirm the identity of the person making the request before processing it. The data provided is used only to handle the request and meet applicable obligations.

Business enquiries

For affiliation, partnership, advertising or other business enquiries, contact [email protected]. Your message should include a few basics so we can assess the proposal.

• The project name
• The target market
• The promotional channels used
• A short description of the proposal

Incomplete or irrelevant requests may not receive a reply.